18 April 2012

WRM urges clients to prepare for Olympic strain


Preparations for the London Olympics have been underway since the successful bid in 2005, but as the opening ceremony draws ever closer are businesses truly prepared for the impact of millions of extra visitors, not just on the capital, but nationwide during the lead-up? 


Wincanton Records Management (WRM) understands that maintaining business continuity is the highest priority for clients and ensuring they still have timely access to their business information is a major contributing factor to this.  As a result, WRM has been working closely with the Transport for London and LOCOG to introduce a series of measures to mitigate the risks that increased congestion, road blocks, delivery route changes and parking restrictions will pose to ‘business as usual.’


WRM will be maintaining normal service levels, but due to the imposed restrictions will also be operational 24 hours a day, which will provide all clients with the option to receive night deliveries, between 12am and 6am.  This will ensure their customers are supported during this period and alleviate the risk of not being able to reach certain locations due to transport restrictions during normal business hours.  Each driver will be receiving instant updates on traffic restrictions and new road blocks, via SMS, as well as telecommunication with the operations office. 


As part of their usual service agreement, all WRM clients are assigned a dedicated account manager, who remains a personal point of contact for them.  Their dedicated contact will ensure tailored plans are put in place for each individual client and any issues that do arise during the Olympic period are dealt with promptly and efficiently. Clients are also being encouraged to take advantage of the WRM Eco-Delivery service, which allows for electronic documents and scanned images to be returned through a security encrypted email, via a secure FTP site or via a free, online portal.  The response is immediate, environmentally friendly and the electronic document is accessible, whatever the location.


David Woolley, Development Director of WRM, comments: “We have been assigned a liaison officer from TFL to keep us informed regarding the planned disruptions and we are doing all we can as a business to ensure our clients can access their records and data safely, securely and quickly throughout the Olympics period.  As per their advice, we have ensured that all our equipment is serviced, so is unlikely to breakdown, and we have ordered in bulk quantities from our suppliers in advance.”


He continues: “Like a lot of companies, we’ve also tried to ensure that as many staff as possible work from home, so that we as a business reduce our impact on the transport infrastructure.  Crucially, we’ve held regular briefings for our staff so that they fully understand the potential impact this will have and what we are offering to ensure business disruption is kept to a minimum for our clients.”


WRM will also be directing their staff and suppliers to a dedicated Olympics area on the Wincanton group website (http://www.wincanton.co.uk/olympics) that consolidates various useful links and provides up to the minute information on things like delivery route changes, parking restrictions, postcode information and security.


WRM has a total of nine state of the art records management centres across the UK. In its facilities, the company stores more than 20 million documents in total, ranging from criminal records to world war reconnaissance photographs. 


For more information on WRM, please visit www.wincantonrm.co.uk or call 0870 90 88 000.

Posted on 18 April 2012

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